Cat Climbers
How do they attach to the wall?
How much weight can they hold?
What makes them sustainable?
How do I care for them?
Can they be used outdoors?
What are the benefits of adding Facades to my Cat Climbers?
As well as looking super stylish, these Facades are a great way to add extra security and protection for your kitty as they climb to exciting new heights. Especially important if they’re (ahem) slightly clumsy.
As they’re super soft, our Facades also make a great surface for safe head bumps and face rubs. Plus they provide a degree of cover from the outside world, creating the purr-fect hidey hole for your feline king or queen to enjoy some privacy.
Dining Gear
How are Pryde Dining Bowls different from other cat bowls?
Our Pryde Single Dining Bowls are designed with your cat’s comfort in mind, preventing whisker fatigue (because no one likes an irritated kitty).
And our Double Dining Bowls are not just fancy — there’s a purpose! The raised design helps with your cat’s digestion and reduces neck strain. It’s especially awesome for senior cats or those with mobility issues, so mealtime is easier and more comfortable. Bonus: it helps prevent vomiting!
Plus they're made from non-toxic, human-grade ceramic, so they’re also way more hygienic than plastic.
Are the Bowls and Dining Mats easy to clean?
You bet! Both our Single and Double Dining Bowls are dishwasher-safe, so cleaning up after mealtime is super easy. And they’re made from non-toxic materials, so you can have peace of mind while your kitty enjoys their meal.
As for the Dining Mats, kust grab a damp cloth and wipe them down. The vegan leather material is durable and makes maintaining a tidy feeding area as simple as possible — no mess, no stress.
How much food or water can the Pryde Dining Bowls hold?
Both the Single and Double Dining Bowls have a 250ml capacity plenty of room for either wet or dry food. And with their whisker fatigue-preventing design, your cat will be dining in pure comfort.
What are the Pryde Dining Mats made of?
They’re made from high-quality vegan leather, so not only are they super stylish, but they’re also eco-friendly. Perfect for the cat lover who cares about the planet and wants a clean feeding area.
How big are the Dining Mats?
Each mat is 45cm wide and 35cm long, which gives you plenty of space to fit up to three Pryde Dining Bowls. It’s the perfect size to keep everything neat and contained during your kitty’s meals.
What colours do Pryde Dining Mats come in?
Our mats come in three stylish, reversible colour combos: Blush / Charcoal, Charcoal / Oatmeal, and Chestnut / Navy. Pick the one that matches your home—and your cat’s personality!
Toys & Accessories
What makes these felt balls different from other cat toys?
Our felt balls are handcrafted from 100% natural wool, making them soft yet durable for your cat to claw, grip, and throw. Unlike plastic or synthetic toys, these are sustainable and non-toxic. Plus, they’re made by Fair Trade artisans, so your purchase supports ethical craftsmanship!
Are the felt balls safe for my cat?
Yes! These wool balls are made from natural, non-toxic wool. They are free from harmful chemicals and synthetic fibres typically found in pom poms and other factory-made balls, so your cat can safely play, chew, and toss them around.
Are these suitable for all cats?
Absolutely! These felt balls are great for cats of all ages, sizes, and breeds. Whether you have an energetic kitten or a senior cat, the lightweight design makes it easy for them to play, chase, and carry the balls around.
Do the felt balls come in different sizes and colours?
They all come in a standard size of approximately 4cm diameter. Each set includes 5 balls in a random mix of Oatmeal and Charcoal (either 2 oatmeal + 3 charcoal or 3 oatmeal + 2 charcoal).
Ordering & Returns
Who do I contact for help?
If you need any assistance of any kind, whether it be with the website, ordering, looking for help with the best colour for your home wall or anything else, just send an email over to us at hello@prydepets.com.au - we're based in Brisbane and happy to help with any queries.
What should I do if some of my order is missing, incorrect or damaged?
Please contact us straight away, details can be found on the Contact Us page here.
Can I return my order?
In most instances - yes, you can! We have a 60-day Money Back Happiness Guarantee. Please refer to our Returns Policy.
Shipping & Deliveries
Do you offer free shipping?
Yes! We offer fast and free shipping for orders over $175 AUD within Australia, so you can enjoy getting Pryde Pets products delivered straight to your door without any extra costs.
For orders outside Australia, please note that taxes and duties may apply, which would be covered by the customer.
How do I track my order?
You will receive tracking details in your shipping confirmation email. If you have any issues, send an email with your order number over to hello@prydepets.com.au and we'll help you out.
I'm not home during the day. How will I get my parcel?
If you can't give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held by the carrier. The courier will likely also contact you to provide the option to select 'Authority To Leave' when ordering so that your parcel be left in a safe location, but please note that Pryde Pets is not liable for any packages lost if this option is selected.
What do I do if my order hasn't arrived?
If you haven't received your goods within the specified time (see here for estimated delivery timings) please e-mail hello@prydepets.com.au and we can track your parcel.
What should I do if my goods were damaged in transit?
If your goods are damaged when you receive them, please contact us straight away and we will replace your order. Please see the information under Returns.
Can I click and collect, rather than have my purchase delivered?
Unfortunately we don't (yet!) have a retail presence, but stay tuned. In the meantime, we assure you our dispatch network and process is fast and secure so you'll get your purchase in your hands quickly.
Do you ship international?
Yes! We use UPS Expedited for international shipping made via this website. If you're in North America, visit www.prydepets.com for USD domestic US dispatch. If you have any further questions, please don't hesitate to connect with us.
Payments
How safe and secure is it to order from you over the internet?
Ordering online with Pryde Pets is just as safe as using your credit or debit card over the counter in a shop. Our website and checkouts are protected by encryption and safety certificates.
What payment methods do you accept?
We accept payment using PayPal, Credit Card (VISA, MasterCard, American Express), Apple Pay and Google Pay and Shop Pay. AfterPay too! Credit card can be used via the Paypal site without having a Paypal account. If you have problems placing an order online, we are always happy to help - just reach out and connect with us. We do not accept cheques, cash or money orders.
When am I charged for my order?
All payments are processed at the point of ordering.
Will you share my personal details with anyone?
Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the privacy page for details.
Can't find what you're looking for?
Contact Us and we'll get back to you within 1 business day (usually within an hour or so!). Be sure to include your order number, if you have one.